The central issue revolves around an insurance contract for a vessel’s maiden voyage and a special condition stipulating the journey must “commence & complete before monsoon sets in.” The National Consumer Disputes Redressal Commission (NCDRC) had previously dismissed Sohom Shipping’s complaint, finding they had suppressed material facts and acted in bad faith. However, the Supreme Court overturned this decision, determining that the special condition was impossible to comply with given the agreed insurance period covering the monsoon season, thus rendering it non-material and implicitly waived. The case has been remanded back to the NCDRC to determine the payable insured sum.
Consumer Protection Act, 2019 – Consumer – Insurance contract of vessel – Phrase “voyage should commence & complete before monsoon sets in” – Repudiation of claim – Rule of contra proferentum – Whether, the special condition stands breached justifying the de facto repudiation of the Appellant’s claim by the Respondent? – Appellant has attempted to introduce ambiguity in the condition by bringing in external factors and considerations, which is impermissible under the rule of contra proferentum – The said rule only applies to cases of real ambiguity, where the clause by itself is ambiguous irrespective of any external considerations – Held that find no ambiguity in the text of the policy itself – Policy was taken for a period of one month (16.05.2013 to 15.06.2013) to cover the voyage from Mumbai to Kolkata – Further, as per the DGS Circular, foul weather commences on 1st May itself on the East Coast – The Respondent’s contention that they had no knowledge of the voyage and that they believed that the Vessel would be laid up at the Kolkata harbour during the foul season is unacceptable and is to be rejected – The Appellant had mentioned in the form that the purpose of insurance is to undertake the voyage from Ghodbunder Jetty in Mumbai to Kolkata harbour – The only logical conclusion of the information provided is that the insurance was availed to cover the foul weather period along the west and east coast – Even if the voyage was undertaken immediately, i.e. on 16.05.2013, the Vessel would have arrived at the Kolkata harbour in the first week of June 2013, i.e. after the commencement of foul weather season on the east coast – There is absolutely no permutation and combination in which the Appellant could have fulfilled this condition under the policy, given its voyage from Mumbai (west coast) to Kolkata (east coast) via several coastal States -Further, the special condition necessitates that the voyage commences and is completed before monsoon sets in – If the condition is to be interpreted strictly, then the assured would be unable to make a claim in case of a marine accident where the vessel is unable to complete its voyage due to a peril, rendering the special condition impossible to comply with – Ultimately, the assured would be without any remedy under the insurance – This amounts to an absurdity, vitiating the very purpose behind an insurance contract – Respondent held not entitled to repudiate the claim of the Appellant on the ground of breach of the special condition impugned order dated 13.04.2021 passed by the NCDRC is set aside – The matter remanded to the NCDRC with a direction to determine the extent of the insured sum liable to be paid by the Respondent to the Appellant.
(Para 15, 18, 20 and 21)
Sohom Shipping Pvt. Ltd. V; M/S. The New India Assurance Co. Ltd. & Anr.
Supreme Court: 2025 INSC 453: (DoJ 07-04-2025)




