This civil appeal arose from a judgment of the Gujarat High Court, which had set aside a Railway Claims Tribunal award granting compensation to the parents of a young man who tragically died after falling from a crowded train. The High Court had rejected the claim primarily because the travel ticket was lost and specific train details were missing. The Supreme Court allowed the appeal and restored the Tribunal’s award of 8 lakhs along with interest. The Court reaffirmed that under Section 124-A of the Railways Act, 1989, the initial burden discharged by the claimants through a sworn affidavit regarding a lost ticket shifts the onus onto the Railways. Because the railway officials failed to search the victim’s pockets and delayed mandatory investigations by seven months, the absence of a physical ticket cannot defeat a bona fide claim for strict liability compensation.
- Initial Burden and Shift of Onus: Mere absence of a ticket with an injured or deceased victim does not negate their status as a bona fide passenger; filing an affidavit on relevant facts discharges the initial burden, shifting the onus onto the Railways.
- Principle of Strict Liability: Compensation under Section 124-A of the Railways Act, 1989 operates on the principle of strict liability, where accidental falls from crowded trains qualify as untoward incidents irrespective of fault.
- Consequences of Hospitalization and Lost Belongings: When a victim suffers grievous injuries and remains hospitalized for over a month before succumbing, the loss of personal belongings like travel tickets and cash is natural and cannot be held against the claimants.
- Laches in Statutory Investigations: Delayed preparation of investigation reports under Rule 6 of the Railway Passengers (Manner of Investigation of Untoward Incidents) Rules, 2003 cannot be leveraged by the Railways to prejudice genuine claimants.
- Failure of Official Duties: Where railway witnesses admit they did not search the victim’s pockets for a ticket at the scene, the Railways fail to rebut the presumption of bona fide travel.



