The Supreme Court criticised the NCDRC for overstepping its jurisdiction by building a new case beyond the original pleadings, noting that a doctor should not be held guilty of negligence without strong evidence.The case originated from a complaint filed by Manmeet Singh Mattewal, Respondent No. 1, and Shiraz Mattewal, Respondent No. 2, after Manmeet’s wife, Charanpreet Kaur, and their newborn son died within hours of delivery. The State Consumer Disputes Redressal Commission (SCDRC), Union Territory, Chandigarh, found Dr. (Mrs.) Kanwarjit Kochhar, the Obstetrician/Gynaecologist, guilty of medical negligence and deficiency in service. Deep Nursing Home, Chandigarh, Appellant No. 1, was also deemed medically negligent by the SCDRC for lack of due care.
The SCDRC initially directed Deep Nursing Home to pay ₹20,26,000/- to the complainants, and New India Assurance Company Limited, Respondent No. 3, was directed to pay ₹20,00,000/- with 9% interest and ₹10,000/- for costs. Later, the National Consumer Disputes Redressal Commission (NCDRC) dismissed appeals, placing the entire responsibility of paying ₹20,26,000/- on Dr. Kanwarjit Kochhar, after ₹6,00,000/- had already been deposited. The NCDRC directed Dr. Kochhar to pay the remaining ₹14,26,000/- within six weeks, plus ₹14,000/- in costs. The complainants had originally sought a higher compensation of ₹95,21,000/-.
Allegations included the nursing home being “inadequately and ill equipped” for emergencies, and lacking blood stock for transfusions. It was also alleged that the treatment record was fabricated. Charanpreet Kaur suffered from atonic Post Partum Haemorrhage (PPH), a known complication.
Law Involved: The Supreme Court heard a Civil Appeal, stemming from proceedings before the SCDRC and NCDRC. The case involved a special leave petition under Article 136 of the Constitution, and considerations of medical negligence and deficiency in service. The Court referenced legal precedents such as Jacob Mathew vs. State of Punjab and Martin F. D’Souza vs. Mohd. Ishfaq, which clarify the standard for proving medical negligence.
Reasoning: The NCDRC’s ultimate conclusion was that only Dr. Kanwarjit Kochhar was negligent regarding Charanpreet Kaur’s antenatal care and management, absolving Deep Nursing Home of negligence in labour, delivery, or post-delivery management. This finding reversed the SCDRC’s initial judgment on the nursing home’s liability. The NCDRC based its decision primarily on several Medical Boards/Committees’ Reports which stated there was no gross medical negligence by the treating doctors.
The NCDRC noted Dr. Kochhar’s negligence in not adequately considering Charanpreet Kaur’s haematological status and failing to insist on standard haematological investigations, terming this “tortious medical negligence” but not “gross”. The Supreme Court criticised the NCDRC for overstepping its jurisdiction by building a new case beyond the original pleadings, noting that a doctor should not be held guilty of negligence without strong evidence.
Holding: The Supreme Court allowed the appeal, setting aside the NCDRC’s order dated 09.05.2012 and dismissing the original complaint case . Manmeet Singh Mattewal, Respondent No. 1, was directed to refund the ₹10,00,000/- he had received. This amount, along with an additional ₹7,00,000/-, is to be paid back to Dr. Kanwarjit Kochhar, Dr. G.S. Kochhar, and New India Assurance Company Ltd. in monthly instalments of ₹1,00,000/- each. The Court also noted that the nursing home no longer exists. All parties were directed to bear their own costs. The Supreme Court found that the NCDRC’s reversal of the SCDRC’s findings on the nursing home’s liability was not permissible.
Deep Nursing Home and Another Vs Manmeet Singh Mattewal and Others
Supreme Court: 2025 INSC 1094: (DoJ 09-09-2025)




