In the matter of T.K.A. Padmanabhan vs. Abhiyan Cooperative Group Housing Society Ltd. (Civil Appeal No. 10724/2016), the Supreme Court of India ruled that the existence of an arbitration clause in an agreement does not oust the jurisdiction of consumer fora under the Consumer Protection Act, 1986. The Court set aside lower orders that had referred the appellant’s consumer complaint to arbitration, emphasizing that the 1986 Act provides an additional, special statutory remedy that cannot be bypassed by private contractual agreements.
The appellant, T.K.A. Padmanabhan, filed a consumer complaint (No. 579 of 2005) alleging deficiency in service by the respondent housing society due to a delay in handing over possession of a flat. Despite the complaint being admitted, the respondent sought to refer the matter to arbitration based on an arbitration clause in their agreement. After years of litigation, the District Forum, the State Commission, and finally the National Consumer Disputes Redressal Commission (National Commission) all held that the dispute should be relegated to arbitration. The National Commission further dismissed the appellant’s revision petition on the grounds that he was no longer a “consumer” as he had already taken possession of the flat.
Supreme Court Analysis and Findings
The Supreme Court allowed the appeal, providing the following legal analysis:
- Remedy under the 1986 Act: The Court reaffirmed that the Consumer Protection Act, 1986, is beneficial legislation. Section 3 of the Act explicitly states that its remedies are in addition to, and not in derogation of, any other laws.
- Arbitration Clauses: Citing precedents such as Emaar MGF Land Ltd. v. Aftab Singh, the Court held that an arbitration agreement between parties cannot displace the statutory jurisdiction of a consumer forum.
- Section 12(4) Proviso: The Court highlighted that under the 1986 Act, once a consumer complaint is admitted, it must not be transferred to any other court, tribunal, or authority, including an arbitrator.
- Status of the Consumer: The Court rejected the National Commission’s finding that the appellant ceased to be a “consumer” upon taking possession. It held that a claim for compensation for delayed possession is a distinct grievance that requires adjudication on merits, regardless of whether possession was subsequently delivered.
Final Order
The Supreme Court set aside the impugned orders of the National Commission, the State Commission, and the District Forum. The consumer complaint was restored and directed to be placed before the District Consumer Disputes Redressal Commission, Dwarka, for a decision on merits. The District Commission was instructed to provide both parties an opportunity to be heard and to present evidence, with a request to conclude the matter preferably within one year.
2026 INSC 649
T.K.A. Padmanabhan V. Abhiyan Cooperative Group Housing Society Ltd, Through Its Secretary (D.O.J. 04.06.2026)




