This civil appeal addressed whether a third member of the National Consumer Disputes Redressal Commission (NCDRC), upon a difference of opinion between a presiding and companion member, acts without jurisdiction by deciding the consumer appeal outright rather than merely answering referred questions and returning the file. The Supreme Court held that while referee members must normally return answers to the referring bench, the specific framing of broad, root-cause questions by the NCDRC bench without delineating explicit points of difference justified a pragmatic, common-sense approach, rendering the third member’s final disposal an irregularity that did not warrant interference under Article 227 of the Constitution.
- Background of Dispute: A consumer complaint filed by the appellants regarding medical negligence resulted in the State Commission awarding compensation of ninety-five lakh rupees with 15% interest. Upon appeal, the two members of the NCDRC differed: the presiding member dismissed the complaint, while the companion member modified the compensation to ninety-three lakh rupees with 12% interest.
- The Reference: Pursuant to Section 58(3) of the Consumer Protection Act, 2019, the matter was referred to a third member. Instead of stating specific points of difference, the referring bench formulated five broad questions going to the root of the evidence and merits. The third member agreed with the companion member and disposed of the appeals directly with specific modifications.
- High Court Intervention: The first respondent challenged the third member’s order via an application under Article 227 before the Allahabad High Court. A Single Judge quashed the order, holding that the third member exceeded jurisdiction by deciding the appeal instead of returning answers to the referring bench, relying on precedents like Kesho Nath Khurana v. Union of India.
- Supreme Court Observations: The Supreme Court noted that while statutory mandates and precedents normally require a referee bench to return answers to the originating bench, exceptions exist when a reference fails to delineate exact points of difference and instead opens up core factual assessments. Citing State of Punjab v. Salil Sabhlok, the Court recognized that a common-sense approach is permissible when questions are inextricably linked to the evidence.
- Final Verdict: The Supreme Court set aside the High Court’s impugned order, allowed the appeal, and remanded the Article 227 application back to the High Court for a fresh decision on its merits, leaving all factual and legal issues open.
2026 INSC 929
Askari Hussain and Ors. v. Dinesh Kumar and Ors. (D.O.J. 24.08.2026)




