This judgment by the Supreme Court of India addresses appeals arising from a tragic elevator accident on March 20, 2003, at the Research and Analysis Wing (RAW) office complex in New Delhi, which resulted in the death of a senior officer while he was being rescued from a trapped elevator. The Supreme Court firmly established that passenger elevators in modern urban settings must be legally deemed “common carriers,” imposing a heightened duty of care akin to common carriers upon manufacturers, operators, and premises owners due to inherent passenger vulnerability. The Court dismissed the appeal filed by M/s. Otis Elevator Co. (India) Ltd. (“OTIS”), upholding the National Consumer Disputes Redressal Commission’s (NCDRC) apportionment of joint and several liability—attributing 70% to OTIS, 25% to the Military Engineering Service (MES), and 5% to RAW—while directing the execution proceedings initiated by the victim’s family to proceed forthwith.
- Legal Classification of Elevators: The Supreme Court recognized passenger elevators as an essential mode of vertical transportation where passengers possess zero control over the conveyance and must completely rely on automation or operators. Consequently, the Court held that it is a legal necessity to treat elevators as “common carriers,” demanding the highest degree of care and diligence from duty-bearers.
- Joint and Several Liability: The manufacturer, operator, and premises owner function as joint duty-bearers and are jointly and severally liable to safeguard users. Consumers seeking compensation for injuries caused by elevator transportation should not bear the burden of sorting out inter se liabilities among joint tortfeasors.
- Factual Background: On March 20, 2003, an elevator installed by OTIS in the RAW office complex and maintained via contract with MES abruptly stopped between the 6th and 7th floors carrying 13 occupants. While the deceased officer was being rescued manually, the cabin suddenly moved downward, crushing him fatally.
- NCDRC Decision: The NCDRC awarded ₹3,01,48,195 with interest to the legal heirs of the deceased, holding OTIS, RAW, and MES deficient in service. Liability was apportioned as 70% to OTIS, 25% to MES, and 5% to RAW.
- OTIS’s Contentions Rejected: OTIS argued that the accident was solely caused by manual intervention via the Brake Release Key in the machine room (controlled exclusively by MES) and uncorrected voltage fluctuations. The Supreme Court rejected this defense, noting that the malfunctioning of the lift was a persistent, well-documented issue stretching back months, which OTIS had failed to rectify despite being repeatedly notified.
- Deficiency on Part of OTIS, MES, and RAW:
- OTIS failed to ensure safety despite identifying voltage fluctuations months prior, and failed to produce mandatory attendance registers or prove that its site mechanic fulfilled contractual obligations.
- MES failed to maintain attendance logs to track OTIS mechanics and left the machine room accessible during the emergency.
- RAW bore a residual oversight failure as the ultimate occupier and consumer of the services.
- Final Directions: The Supreme Court dismissed OTIS’s Civil Appeal No. 4081 of 2014, validated the NCDRC’s percentage-wise apportionment of liability, and allowed the execution appeal (Civil Appeal No. 1602 of 2020), directing the NCDRC to proceed with the execution petition filed by the victim’s family.
2026 INSC 756
M/s. Otis Elevator Co. (India) Ltd. v. Rashmi Handa & Ors. (With Civil Appeal No. 1602 of 2020) (D.O.J. 29.07.2026)




